Many years of experience as an international General Manager and Director of Customer Services in customer service organizations for IT and investment commodity industries worldwide.
Core Competence:
- Increasing profits through developing strategies and optimizing of/for service organizations.
- Managing, expanding and globalizing of internationally active customer service organizations in the fields of technology orientated middle size companies, nationally as well as internationally.
- Far reaching practical experience in the areas of:
- - Increasing customer satisfaction
- - Improving the measures for quality
- - Service logistic
- - Technical documentation
- - Choosing and implementing of customer care software applications
