Who is intelagent knows, is half a ruler.
(Publilius Syrus (1 cent. before Christ), Roman Comedy poet)

• Is the telephone getting more important?
• Skilled telephoning, but the tone does not suit you?
• The telephone conversation is to long?
• The telephone is seen as a "disturbing enemy"?

Training for employees that use the telephone daily during the course of their day and are often confronted with demanding or not so demanding conversations. With the wish to fulfil the customer on the telephone, also in difficult situation in a simple and sovereign and professional way.