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Kontakt   

Karl-Schiller Straße 5

51503 Rösrath b. Köln

info@iwpag.com 

 

Tel:  +49.2205.903.4100

  Fax: +49.2205.903.41113

Firmensitz in Rösrath b. Köln Firmensitz in Rösrath b. Köln
Volker Wendland
IWP Consulting Group AG

Wir möchten darauf hinweisen, dass die IWP Consulting Group AG und ihre Mitarbeiter keine Beratungs- oder Hilfeleistungen, die anderen Berufsgruppen im Sinne des Steuer- und Rechtsberatungsgesetzes oder anderer Vorschriften und standesrechtlichen Regelungen vorbehalten sind, erbringen.

Service Management

Customer service groups, especially in the capital goods industry, are in an excellent position to build on grounded service potentials to further your success.

 

From our experience there are significant economic potentials present here. Through our internally developed approaches and data we assist you in carrying out productivity analyses and comparisons within your own business.

 

Of course, clients who venture in international markets present peculiar challenges for service organizations.

 

And this is true not only in terms of the technical and qualitative context relevant to the contractual timeframe, but also in terms of the economic context of the contractually determined temporal regulations of service agreements.

 

In the consulting segment Service Management we feature long-term organizational experience in the following areas:

 

• Profit increases through analyses and optimization of service and service logistics

• The fabrication of business processes to fully exhaust sales and profit potentials

• Concept development/improvement of quality and customer relations programs

• Drafting of strategic ideas for emerging service groups in the national and

  international field, including implementing concepts in the most practical manner

• Software evaluation for service management systems

 

 

 

Services in a Nutshell

Teamwork more

  • A leveled and effective organizational infrastructure through "Self-Directed Work Teams" 

Service managament more

  • Making service management as customer-friendly as possible

 

Business processes more

  • Optimization of process chains in the service sector

 

Customer satisfaction more

  • Customer questionnaires paired with a detailed analysis of new potentials

 

Employees more

  • Employee questionnaires, motivation

 

Project management more

  • Planning and leading of national and international projects

 

 

Efficiency

 

Our proven techniques enable us to successfully increase internal efficiencies and reduce costs in the long-term.

To us, the development and implementation of relevant and practically applicable solutions is key.

 

 

If you wish to find out more about "Service Management",

please contact us today.

 

 

Request: Mail to IWP Service Management