Questioning

He who is not always communicating with the customer will no longer have a say in the market. Horst Skoludek (*1927), b. 1992 Spokesman of the Boardr. Carl Zeiss Stiftung, Oberkochen

If you want to know how satisfied your clients are, what they expect from their suppliers and what other factors are of importance to them, you simply have to ask them.

We help you in designing personalized customer questionnaires and assist you in areas where our support is explicitly needed.

For example,

• workshops to define parameters, selection of customers and to formulate the relevant questions concerning
•  support in selecting clients are formulating the right questions

We then proceed with,

• Preparingaddress materials

• Printing and sending of questionnaires

• Conducting scripted questionnaires over the phone

• Conducting personal interviews

• Counting of returns and sending out reminders

• Statistical analyses

• Evaluating the results and formulating of optimization potentials

• Presentating the results and analyses

The Know-how of a business originates in the heads of its employees.

He who is surrounded by people who see things as they are and are not afraid to say them and he who takes the time to listen to them will achieve something.

Thomas J. Watson jun. (*1914),

American topmanager, CEO IBM,

(retired) and diplomat

The Know-how of a business originates in the heads of its employees.

Services are provided primarily by employees.

• by satisfied and motivated employees?
• by employees who feel included in the business?

We help you in designing personalized employee questionnaires and assist you in areas where our support is explicitly needed.

We assist you whenever you are stuck in difficult situations.

There exists no problem for which there isn’t an answer.

Together with you we work towards finding

an optimal solution for your company.